Customer Service Agent
As an online Customer Service Agent, you are will be providing a service to well known virtual casinos.
You take your place in one of our offices, where you provide support and take care of the players.
We are live 24/7, but currently only hiring for day shift.
What you will be doing.
Deliver customer support across LiveChat, email.
Guide customers through the desktop and/or mobile devices to assist them in using our services and products.
Help to resolve customer queries.
Share knowledge, contribute to team projects and identify innovative practices that improve customer support activities.
Work closely with other departments like Player Safety, Responsible Gambling and CRM to ensure a positive and safe gambling experience.
speak on behalf of customers by providing useful feedback on their experiences.